Changes to CSR in tenders

One’s perspective...

Reine Victoire Ossil-Ampion

Bid Manager – in charge of strategic tenders

CSR: now an essential requirement

Five years ago, CSR represented only a marginal part of the tender evaluation criteria, accounting for around 5% of the overall score.
It now accounts for between 10% and 20% and is becoming a decisive criterion for both public and private-sector clients.
Expectations are no longer limited to environmental issues. Social issues – inclusion, gender equality, disability, training – are now the subject of specific, quantified questions in questionnaires. Clients are looking for concrete evidence, not just declarations of intent.

More demanding and structured criteria

Companies expect certifications and measurable commitments that demonstrate Econocom's CSR policy: reducing carbon footprint, social initiatives, transparent indicators. For private-sector customers, these criteria are often aligned with their own purchasing policies, with a particular focus on compliance with SBTi objectives and the actual measurement of impact.

Environmental aspect

Customers also require a detailed assessment of the CO₂ impact and water consumption from manufacturing.

Concerning public procurement, requirements are based mainly on the AGEC (Anti-Waste for a Circular Economy) law, with high expectations in terms of eco-design, sustainability, reuse and waste management. 

One area that is increasingly important is reconditioning. Customers are more and more open to using reconditioned equipment and implementing end-of-life solutions.

Social aspect

Social expectations have also increased. Customers now demand quantified, documented results concerning gender equality, the employment of people with disabilities, training plans and inclusion initiatives. 

More and more companies are requesting the publication of an annual CSR report in order to track progress over time.

Challenges that match ambitions

The growing importance of CSR criteria entails some major operational challenges for the teams in charge of tenders.

General statements aren’t enough anymore. Customers now expect detailed data on CO₂, logistics and our own social and environmental indicators

Reine Victoire

This development reflects a profound transformation of the role of the Bid Manager, who now has to balance economic performance with societal impact and responsible innovation. This in turn requires Econocom to innovate and adapt its offerings, with concrete initiatives including:

Carbon calculators

that take into account each stage of transport, from the manufacturer to the end customer

Greater cooperation

with manufacturers to guarantee  minimum recycled content.

 

Circular economy

Extended product life, repairability, extended warranties, use of reconditioned equipment

 

Integration and inclusion

gradual integration of people returning to work or with disabilities, in partnership with customers and employment stakeholders

A more collaborative relationship

Customers’ increasing maturity in terms of CSR is profoundly transforming business relationships.

Companies are now looking for partners who can support them in their CSR strategy, rather than just suppliers. 

They expect concrete proposals for choosing the most virtuous products, extending product life, repairs and reconditioning. This change promotes closer interaction with clients based on transparency and co-construction.

•    Customers in the initiation phase:  Econocom implements best practices and helps identify areas for improvement.

•    More mature customers: exchanges become more technical and measurable, with solutions tailored to their environment (extended Product Care maintenance, reuse, carbon footprint calculation).

This dynamic leads to a lasting cooperative relationship, with customers and partners working together towards common CSR objectives.

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