Customers’ increasing maturity in terms of CSR is profoundly transforming business relationships.
Companies are now looking for partners who can support them in their CSR strategy, rather than just suppliers.
They expect concrete proposals for choosing the most virtuous products, extending product life, repairs and reconditioning. This change promotes closer interaction with clients based on transparency and co-construction.
• Customers in the initiation phase: Econocom implements best practices and helps identify areas for improvement.
• More mature customers: exchanges become more technical and measurable, with solutions tailored to their environment (extended Product Care maintenance, reuse, carbon footprint calculation).
This dynamic leads to a lasting cooperative relationship, with customers and partners working together towards common CSR objectives.