Product Care

the after-sales service in mobility

Maintaining, repairing and extending the lifespan of telephones, tablets and laptops

 

Product Care means:

A services centre with added value

located in France and specialising in mobility device management: telephones, tablets and laptops

Specialist teams

in the administrative, logistical and technical management of devices

A single point of contact

for after-sales management of client device fleets (all brands)

Accredited repair centre

Apple, Microsoft Surface, Lenovo and HP

service continuity

We ensure your services continue and your users stay operational at all times.

Packaged services solutions

with or without an obligation in equipment-replacement waiting times, whether in purchasing or leasing

 

Device incident management (damage, theft), without an excess being paid

replacement service and incident management service for your devices

 

Optional services

that adapt to your needs: device fleet maintenance statistics, extended hours, personalisation, registration and master copy production of devices, management of provisions, and products given back to your employees

Manufacturer guarantee extension

that can last up to eight years after the purchase date

 

Ecologically responsible services

local delivery circuits through electric vehicles or delivery tricycles and reusable and recyclable packaging

 

Second life for equipment

products checked and refurbished with original manufacturer parts to extend equipment lifespan

an environmentally friendly approach 

Signing up for a maintenance service means environmentally friendly management of IT equipment to reduce your digital ecological footprint.

Extending
the duration of use of devices:

through repairs, guarantee extension and incident cover

 

Reducing
the obsolescence of equipment:

by guaranteeing continuity of software (management of upgrades, registration, ghost imaging) and hardware

 

 Limiting
industrial
waste:

service in technical diagnosis of equipment for refurbishing or destruction (with waste treatment and recycling)

a few figures 

OUR COMMITMENT: to cover user incidents appropriately by offering service continuity and all-round oversight of your device fleet.

20,000

incident tickets handled per year

20,000

telephone calls received per year

1 Million

devices under maintenance service management

+1,000

active clients

20,000

devices handled per year

+5,000

devices repaired in our workshops per year

why choose us?

five good reasons to trust us

strength of a big group

​​​​​​​one-stop shop for all requests

​​​​​​

efficient logistics

tailor-made services

internal CSR approach to limit ecological impact

a centre accredited by the market’s top manufacturers 

Already a client?

If you or your firm are a client of Econocom Products & Solutions, click on this link to see your repair solutions. 

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