According to a survey by IDC for Econocom, CIOs believe that 75% of the employees in their company are satisfied with the IT tools provided – whereas the actual satisfaction rate is only 55%. This considerable discrepancy – 20 points – speaks volumes about IT organisations’ flawed perception of users’ everyday reality.
So how can they draw up a digital strategy that meets the company’s aims by updating individual uses?
This white paper stresses the vital importance of understanding usage in the digital age – and highlights the benefits to be gained.
It sheds light on the importance of processing the data on end-users’ uses to ensure a successful digital transformation.