Because your employees’ needs are changing, and their personal uses are gradually spilling over into their working environment, you need to offer them new ways of using services that address their increasing need for independence and empowerment.
Welcome to the age of next-generation user support, with a simple, easy experience designed for each profile, whatever the channel used.
With OneDesk, your employees have a one-stop shop for all their questions, requests and incidents in their working environment, both IT- (devices, applications) and non IT-related (employee services, company cars, ordering business cards, etc.)
To enable you to improve user satisfaction and the overall performance of your organisation, we can help you evolve your user services.
Our solution matches both your employees’ expectations in terms of experience and empowerment, and your need to cut costs.
Step up quality of service whilst cutting costs
Improve the standard of quality for your users
Promote the image of the ID dept. as a solutions provider
OneDesk is the result of our 20 years of experience in user support, our strong technology partnerships with innovative software vendors, and a user-centric UX design, to reinvent the service you offer them.
OneDesk consists of a number of different modules, which can be implemented separately and progressively, depending on the maturity and objectives of each organisation.
A portal and app for 24/7 access to support with a unique user experience
Home page customisable to suit each profile
Support services guaranteeing operational excellence
Reinvented deskside services that will transform the image of your IT dept
An industrialised back office to ensure end-to-end quality of service
Econocom and user support
1.5 million assets managed
N°1 user support solution in France with a 13.6% market share (PAC 2017)