Because your employees’ needs change, and because the line between personal and professional use of connected devices is increasingly being blurred, a new way of using services that meets the growing need for autonomy must be introduced.
Let us introduce the next generation user support, which offers a simpler, seamless experience tailored to each individual profile, irrespective of the channel.
With OneDesk, your employees will benefit from a single point of contact for all their enquiries, requests and incidents within their work environment, whether IT based (devices, applications) or not (maintenance service, management of company cars, ordering business cards, etc.).
Econocom is the leader in the French user outsourcing market according to consultancy Teknowlogy/PAC (2019 survey)
We assist you in the transformation of your user services in order to improve both user satisfaction and the overall performance of your organisation.
Our approach reconciles your employees’ requirements – in terms of experience and autonomy – while adhering to your budget.
Enhancing service quality while cutting costs
Improving quality as perceived by your users
Increasing user autonomy
Improving the image of the IT department as a solution provider
OneDesk is the result of more than 20 years’ experience in supporting users, combined with strong technological partnerships with innovative developers and a user-focused UX design approach that lets you reinvent the services provided.
OneDesk is made up of different modules that can be implemented independently and progressively, depending on the maturity and objectives of each organisation.
One portal and one app to access support 24/7 with a unique user path
Self-service password reset
Homepage personalised according to profiles
Support services guaranteeing operational excellence
Catalogue of services
Reinventing on-site services, transforming the image of the IT Department
An industrialised back office to ensure end-to-end quality of service
Econocom and user support
N°1 user support provider in France with >13% market share (Teknowlogy/PAC 2019)
5 million calls handled each year
3 service centers dedicated to the service desk
3,200 support staff on client sites or in service centers