Econocom has been managing INSEAD’s ever-changing IT infrastructure since 1998.
In 2006, INSEAD redefined its activities in order to enhance its effectiveness and put in place a program to align its IT applications and infrastructure.
Econocom and INSEAD have worked together to adapt service levels to the specific requirements of each activity:
- External Customer (training),
- Faculty (research and teaching),
- Management (support for other activities),
Drawing on its ITIL expertise, Econocom has developed and implemented:
- incident, problem, configuration, change and release management processes for 1,500 workstations and 90 servers at INSEAD;
- availability and capacity management for both network and servers.
This seven-year performance guarantee agreement is the fruit of longstanding collaboration with the Fontainebleau and Singapore campuses. For INSEAD, as for Econocom, the objective is to ensure service excellence at one of the world’s most prestigious business schools.
