ESSEC - France

ESSEC Group is a leading provider of executive education in Europe.
Econocom has been working closely with ESSEC Group for more than 20 years and recently extended its contractual agreement through 2011. This currently comprises the management of over 1,200 internal workstations, 300 printers, a wide variety of software programs and 3,500 student workstations.
Econocom ensures a high quality of service around the clock, ramping up operations during the high points of this prestigious institution's academic year, e.g., at the start of each semester, when helping new students learn about with the school's IT facilities, sharing files and accessing the full range of resources available over the network. Econocom provides user services (e.g., incident and change management) but also manage the day-to-day running of and leasing arrangements for all hardware within ESSEC Group's IT portfolio.
Econocom is also working hand in hand with ESSEC Group to implement ITIL best practices, and last year our subsidiary Synopse deployed the Service Center application.