At the start of 2005 EDF entered into a three-year agreement with Econocom. This agreement stipulates performance targets with respect to:
- support incidents and requests for 45,000 workstations;
- support incidents for 1,600 servers.
This infrastructure is divided among the seven EDF Energy Branch regions in France. Econocom’s regional management is backed by management on a national level, also provided by Econocom, which includes monitoring commitments and compliance with health and safety regulations for industrial production sites.
At EDF’s request, Econocom also provides services to 20 nuclear power stations in France. Within the scope of this agreement, Econocom received official certification for the prevention of risks, including risks from ionizing radiation.
