Dalkia is the European leader in providing energy services to local authorities, public institutions, industrial andservice businesses. In addition to being the energy division of Veolia Environnement, the global specialist in environmental services, Dalkia is also the preferred partner of Électricité de France (EDF), which has a 34% stake.
Key figures
- €8.6 billion in revenue in 2008
- More than 52,800 employees
- 111,600 energy installations under management
Simplifying mobile portfolio management
In 2005, Dalkia chose Econocom as the single service provider for the complete management of its mobile portfolio, from financing to managed services. First of all, Econocom equipped the 4,100 Dalkia maintenance technicians in France with communicating PDAs running a job-specific application. It then set up a centralized tool allowing the complete management of all information linked to the company’s mobile fleet. Thanks to a regularly updated view of its data, Dalkia can schedule the upgrades and renewals of its hardware and thereby optimize its portfolio.
Improving the productivity and quality of service thanks to a complete mobility solution
A comprehensive contract
Econocom performs advanced tests on PDAs to evaluate their technical capacity and their integration in Dalkia’s business environment. It then selects the most appropriate mobile products in a personalized catalog. The masterization and on-site deployment of equipment are carried out according to industrial processes adapted from IT to the world of mobile telecom. Econocom also handles the technical and administrative management of the PDA portfolio and produces a complete report of its consumptions linked to a mobile operator contract. Lastly, it organizes help desk support (levels 1 and 2) for itinerant technicians and manages a technical support unit for the maintenance of PDAs (at D+1 throughout France). A major innovation of the contract is the Telcare offering, a resident and autonomous expert self-diagnostic solution embedded in the mobile PDA, which helps to solve level 1 type anomalies without any external assistance.
A single and transparent pricing solution covering all the contract services
With the Mobileasy by econocom solution, Dalkia benefits from a contract compatible with IFRS/IAS17 standards with a quarterly rent and a single monthly bill. The Master IT asset management central web tool allows better purchasing control thanks to its order validation channel. Consideration of the analytical organization, equipment cost management and the specific reports produced for each type of equipment significantly facilitate management and guarantee the quality of services based on Service Level Agreement (SLA).
- 4,100 PDAs maintained in France
- 700 sites in France
- A 48-month contract
