Airbus is a division of the EADS industrial group and a major player in aeronautic construction.
In connection with a large-scale, multi-year contract, Airbus selected Econocom to manage its mobile telephony portfolio across Europe and streamline its telecom costs, using a methodology and crossfunctional procedures common to all countries.
Initiated in 2007, the project was launched in a limited area in France, before being deployed in Spain in 2008, then in Germany beginning in October 2009, and in the UK in early 2010 to encompass nearly 18,000 connected devices managed in the contract. There were two objectives: provide better and homogenous service quality in the four countries and set up a management and cost control system for the purpose of internal rebilling. After the first phase, which entailed defining and implementing a number of automatic procedures to shorten incident resolution times, the Econocom teams focused on providing daily support to the entire fleet by integrating a consumption monitoring and supervision tool, allowing Airbus to better control its operating budgets. This project is part of a program implemented across Europe by Airbus to harmonize infrastructure services. Accordingly, it was very important to select a single service provider capable of managing the entire service and committing to the same level of service.
