Customer references
Econocom sought to meet the needs of its customers and meet their expectations. More than 10 000 customers trust us today.
Accenture - France & Belgium
Accenture France, a major management consulting and technology services company, launched a request for proposals at the start of 2005, subsequently choosing Econocom Telecom to manage its cellular fleet.
The agreement involves setting up and managing 2,700 lines in France as well as responsibility for the entire cellular fleet used by Accenture’s 600 employees in Belgium.
Econocom was selected for:- its cutting-edge mobility management expertise;
- its ability to work with several telecommunications operators;
- its competitive edge.
The acknowledged skills of the Econocom telecommunications teams, regarding project assistance (pre- and post-sale), rollout and help desk services, gave Econocom the upper hand.
Accor - Belgium
Accor, a global hotel chain that is a European market leader as well as the leading provider of support services to the private and public sectors, has a footprint in close to 100 countries and boasts 150,000 employees. Accor today offers its clients expertise acquired over more than 40 years in two core activities:
- Hotels: through the Sofitel, Pullman, Novotel, Mercure, Suitehotel, Ibis, All Seasons, Etap Hotel, Formule 1 and Motel 6 banners. This represents 4,000 hotels in 90 countries and close to 500,000 rooms. Ancillary activities include caterer Lenôtre.
- Services: 30 million people in 40 countries benefit from Accor Services (HR, marketing services, expense account management).
Since 1999, Accor has entrusted Econocom with the IT hardware in its 65 hotels located in Belgium and Luxembourg. The sphere of involvement represents 700 PCs, 80 PoS terminals, 175 printers and 55 servers.
Based on five levels of service, Econocom acts to manage Accor's IT portfolio, install and customize PCs in each hotel, and maintain hardware over entire life cycles, providing replacements as equipment becomes obsolete.
Airbus - France
Airbus has been an Econocom client since 1995.
Our services to Airbus mainly concern the supply and installation of IT equipment* for the Toulouse site, the Hamburg and Beijing training centers, and the Engineers Centers in Moscow and Beijing. We have also provided user training for the Airbus computer-based flight simulation software for several years.
2005 saw a new turning point in our relationship with the aircraft manufacturer when we were chosen to equip 2,000 VIP Airbuses with the Blackberry mobile data solution. The aircraft will be rolled out over two years in France, Germany, the UK and Spain. Econocom will be responsible for the project’s level 3 support and will also be providing Airbus with proposals on developing the existing infrastructure.
*PCs, servers, notebooks, etc.
Belgian Finance Ministry - Belgium
Econocom was selected twice in 2006 to help modernize IT management at the Belgian Finance Ministry.
Papyrus Project
The Belgian Finance Ministry signed a five-year outsourcing agreement with Econocom for the management of its 25,000 printers.
Econocom's tasks include:- maintenance of some 25,000 printers throughout Belgium;
- replacement of 15,000 to 20,000 toner cartridges per year;
- second level help desk;
- optimization of the Ministry's printer resources.
These services are invoiced on a cost-per-page basis.
"My PC" Project
In December 2006, the Ministry chose Econocom to manage its PC assets. For the next five years Econocom will be responsible for managing all of the Ministry’s computer resources, comprising some 65,000 IT portfolios throughout the country.
This five-year service management agreement is worth an estimated €3.9 million and covers installation, integration, migration, allocation, upgrades, etc.
It also includes consulting services related to the management of these resources.
Bristol Myers Squibb - Belgium
Bristol Myers Squibb, one of the world’s largest pharmaceutical groups, with 44,000 employees and 50 subsidiaries, enjoys extreme flexibility regarding its IT requirements thanks to Econocom’s PC Lease solution. This lease contract provides Bristol Myers Squibb with the adaptability it needs in the management of its IT portfolio.
The group bases its IT choices on Econocom's recommendations. It has the ability to replace certain equipment whenever necessary, enabling it to perform its therapeutic research activities as efficiently as possible and under optimum conditions.
The global IT budget is reviewed in conjunction with Econocom and broken down into periodic lease payments, allowing Bristol Myers Squibb to keep track of the exact amount of lease payments to be made up to the end of the contract. Centralized management and reporting tools give the group’s IT and Finance Departments an overall view of payments made, due dates and remaining investment capacity. Assets that are no longer used by Bristol Myers Squibb are returned to Econocom for resale.
Bristol Myers was won over by the transparency and ease of management offered by the PC Lease solution.
Caisse d’Epargne Midi-Pyrénées - France
Econocom has been working with the bank Caisse d’Epargne Midi-Pyrénées over the past 3 years to upgrade its computer portfolio of over 2,200 workstations and servers and 400 ATMs.
The Master IT application, combined with TRO (Technology Refresh Option), has met with the bank's high expectations in terms of traceability and reporting performance.
All processes dealing with procurement and the recycling of obsolete equipment have been folded into the solution, and spending is controlled through the flexibility offered by TRO.
Dexia - Belgium
Dexia Group, which arose from the link-up of Crédit Communal de Belgique and Crédit Local de France in 1996, is one of the forerunners in the European finance world.
Dexia has just entered into a three-year agreement with Econocom regarding the management of its IT licenses.
The agreement involves all Microsoft license requirements for more than 20,000 Dexia Group users worldwide.
Through this new agreement, Dexia Group has endorsed Econocom as its "Software Adviser".
EDF - France
At the start of 2005 EDF entered into a three-year agreement with Econocom. This agreement stipulates performance targets with respect to:
- support incidents and requests for 45,000 workstations;
- support incidents for 1,600 servers.
This infrastructure is divided among the seven EDF Energy Branch regions in France. Econocom’s regional management is backed by management on a national level, also provided by Econocom, which includes monitoring commitments and compliance with health and safety regulations for industrial production sites.
At EDF’s request, Econocom also provides services to 20 nuclear power stations in France. Within the scope of this agreement, Econocom received official certification for the prevention of risks, including risks from ionizing radiation.
Electrabel - Belgium
In 2002, Electrabel, one of the front-runners in the European energy sector and the market leader in Belgium and Luxembourg, entered into a five-year agreement with Econocom involving over 10,000 workstations.
Electrabel chose Econocom on the strength of its reputation in IT infrastructure management. The energy sector is constantly changing and highly competitive, which means Electrabel must be able to adapt to the continually changing needs of its internal clients.
Given the significance of this agreement for both Econocom and Electrabel, the main objective for 2006 is the ongoing improvement of operational excellence and internal client satisfaction.
Electrabel - Belgium
In 2002, Electrabel entered into a five-year performance guarantee agreement with Econocom.
The agreement covers the management of over 10,000 workstations (desktop management) across some 100 sites, including nuclear plants, as well as TCO (Total Cost of Ownership) optimization.
A team of 100 or so Econocom engineers provides user support, including first and second level incident management, service queries and IT portfolio management.