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Customer references

Econocom sought to meet the needs of its customers and meet their expectations. More than 10 000 customers trust us today.

  1. Submitted by admin on Wed, 03/11/2009 - 10:27

    Accenture France, a major management consulting and technology services company, launched a request for proposals at the start of 2005, subsequently choosing Econocom Telecom to manage its cellular fleet.
    The agreement involves setting up and managing 2,700 lines in France as well as responsibility for the entire cellular fleet used by Accenture’s 600 employees in Belgium.

    Econocom was selected for:

    • its cutting-edge mobility management expertise;
    • its ability to work with several telecommunications operators;
    • its competitive edge.

    The acknowledged skills of the Econocom telecommunications teams, regarding project assistance (pre- and post-sale), rollout and help desk services, gave Econocom the upper hand.
     

  2. Submitted by admin on Wed, 03/11/2009 - 10:48

    Accor, a global hotel chain that is a European market leader as well as the leading provider of support services to the private and public sectors, has a footprint in close to 100 countries and boasts 150,000 employees.

    Since 1999, Accor has entrusted Econocom with the IT hardware in its 65 hotels located in Belgium and Luxembourg. The sphere of involvement represents 700 PCs, 80 PoS terminals, 175 printers and 55 servers.
    Based on five levels of service, Econocom acts to manage Accor's IT portfolio, install and customize PCs in each hotel, and maintain hardware over entire life cycle, providing replacements as equipment becomes obsolete.

  3. Submitted by admin on Wed, 03/11/2009 - 10:33

    Airbus is a division of the EADS industrial group and a major player in aeronautic construction.

    In connection with a large-scale, multi-year contract, Airbus selected Econocom to manage its mobile telephony portfolio across Europe and streamline its telecom costs, using a methodology and crossfunctional procedures common to all countries.

    Initiated in 2007, the project was launched in a limited area in France, before being deployed in Spain in 2008, then in Germany beginning in October 2009, and in the UK in early 2010 to encompass nearly 18,000 connected devices managed in the contract. There were two objectives: provide better and homogenous service quality in the four countries and set up a management and cost control system for the purpose of internal rebilling. After the first phase, which entailed defining and implementing a number of automatic procedures to shorten incident resolution times, the Econocom teams focused on providing daily support to the entire fleet by integrating a consumption monitoring and supervision tool, allowing Airbus to better control its operating budgets. This project is part of a program implemented across Europe by Airbus to harmonize infrastructure services. Accordingly, it was very important to select a single service provider capable of managing the entire service and committing to the same level of service.

  4. Submitted by admin on Wed, 03/11/2009 - 10:42

    Econocom was selected twice in 2006 to help modernize IT management at the Belgian Finance Ministry.

    Papyrus Project

    The Belgian Finance Ministry signed a five-year outsourcing agreement with Econocom for the management of its 25,000 printers.
    Econocom's tasks include:

    • maintenance of some 25,000 printers throughout Belgium;
    • replacement of 15,000 to 20,000 toner cartridges per year;
    • second level help desk;
    • optimization of the Ministry's printer resources.

    These services are invoiced on a cost-per-page basis.

    "My PC" Project

    In December 2006, the Ministry chose Econocom to manage its PC assets. For the next five years Econocom will be responsible for managing all of the Ministry’s computer resources, comprising some 65,000 IT portfolios throughout the country.
    This five-year service management agreement is worth an estimated €3.9 million and covers installation, integration, migration, allocation, upgrades.
    It also includes consulting services related to the management of these resources.

  5. Submitted by admin on Wed, 03/11/2009 - 10:46

    Econocom has been working with the bank Caisse d’Epargne Midi-Pyrénées over the past 3 years to upgrade its computer portfolio of over 2,200 workstations and servers and 400 ATMs.

    The Master IT application, combined with Technology Refresh Option (TRO), has met with the bank's high expectations in terms of traceability and reporting performance.

    All processes dealing with procurement and the recycling of obsolete equipment have been folded into the solution, and spending is controlled through the flexibility offered by TRO.

  6. Submitted by admin on Tue, 07/27/2010 - 17:38

    Daikin Europe N.V. was established in 1973 in Ostend, Belgium, as part of Daikin Industries Ltd. In addition to housing the European production and administration headquarters, Daikin Europe N.V. is home to the EMEA (Europe/Middle East/Africa) sales and marketing headquarters. Over its more than 80-year history, Daikin Industries Ltd. has grown from a manufacturer of comfort cooling products to a total solution provider covering four key areas: home comfort systems, advanced heating systems based on energy-efficient heat pump technology, applied systems for industry, and refrigeration solutions and air handling units. All products are renowned for their top quality and benefit from Daikin’s traditional strength in pioneering product development.

    Key figures

    • €1.75 billion in revenue
    • 4,341 employees
    • 9 production sites in Europe

    A comprehensive and industrialized offering to improve service quality to end -users

    In October 2008, Daikin Europe N.V. selected the Desktop on Demand by econocom solution for the end-to-end management of its IT portfolio in Europe. Econocom then took complete control of service provision, from financing through procurement, and the management of mastering and logistics (stock management and delivery). By managing the IT supply chain (inflows and outflows) as an industrial process, Daikin improves the quality of services delivered to its end-users while keeping its IT costs under perfect control.

    Europe -wide service

    • 2,500 workstations
    • 25 European sites
    • 36-month period

     A global overview of investments

    Econocom proposed a TRO (Technology Refresh Option) lease contract to Daikin Europe N.V. to allow the active management of its equipment respecting a well-defined budget. Econocom’s Master IT web tool facilitates asset management through the development of dashboards and technical and financial reports together with the production of an online catalog of configurations and order management. A steering committee is in charge of the financial, technical and administrative follow-up of the project.

    One –stop shopping for asset management

    Econocom commits itself to provide users with an operational workstation adapted to their needs within three days (instead of the previous 3 weeks) for Daikin Europe N.V. and in accordance with a pre-defined SLA. A single contact person manages the life cycle of equipment, from procurement to recycling including inventory management and the planning of delivery schedules.

    Optimized logistics for enhanced efficiency

    Daikin Europe N.V. no longer has to worry about the logistical management of equipment since a team now handles the preparation of configurations (labeling, testing, etc.) and duplication of masters.
     

  7. Submitted by admin on Tue, 07/27/2010 - 17:42

    Dalkia is the European leader in providing energy services to local authorities, public institutions, industrial andservice businesses. In addition to being the energy division of Veolia Environnement, the global specialist in environmental services, Dalkia is also the preferred partner of Électricité de France (EDF), which has a 34% stake.

    Key figures

    • €8.6 billion in revenue in 2008
    • More than 52,800 employees
    • 111,600 energy installations under management

    Simplifying mobile portfolio management

    In 2005, Dalkia chose Econocom as the single service provider for the complete management of its mobile portfolio, from financing to managed services. First of all, Econocom equipped the 4,100 Dalkia maintenance technicians in France with communicating PDAs running a job-specific application. It then set up a centralized tool allowing the complete management of all information linked to the company’s mobile fleet. Thanks to a regularly updated view of its data, Dalkia can schedule the upgrades and renewals of its hardware and thereby optimize its portfolio.

    Improving the productivity and quality of service thanks to a complete mobility solution

    A comprehensive contract

    Econocom performs advanced tests on PDAs to evaluate their technical capacity and their integration in Dalkia’s business environment. It then selects the most appropriate mobile products in a personalized catalog. The masterization and on-site deployment of equipment are carried out according to industrial processes adapted from IT to the world of mobile telecom. Econocom also handles the technical and administrative management of the PDA portfolio and produces a complete report of its consumptions linked to a mobile operator contract. Lastly, it organizes help desk support (levels 1 and 2) for itinerant technicians and manages a technical support unit for the maintenance of PDAs (at D+1 throughout France). A major innovation of the contract is the Telcare offering, a resident and autonomous expert self-diagnostic solution embedded in the mobile PDA, which helps to solve level 1 type anomalies without any external assistance.

    A single and transparent pricing solution covering all the contract services

    With the Mobileasy by econocom solution, Dalkia benefits from a contract compatible with IFRS/IAS17 standards with a quarterly rent and a single monthly bill. The Master IT asset management central web tool allows better purchasing control thanks to its order validation channel. Consideration of the analytical organization, equipment cost management and the specific reports produced for each type of equipment significantly facilitate management and guarantee the quality of services based on Service Level Agreement (SLA).

    • 4,100 PDAs maintained in France
    • 700 sites in France
    • A 48-month contract
  8. Submitted by admin on Wed, 03/11/2009 - 10:34

    Dexia Group, which arose from the link-up of Crédit Communal de Belgique and Crédit Local de France in 1996, is one of the forerunners in the European finance world.
    Dexia has just entered into a three-year agreement with Econocom regarding the management of its IT licenses.
    The agreement involves all Microsoft license requirements for more than 20,000 Dexia Group users worldwide.
    Through this new agreement, Dexia Group has endorsed Econocom as its "Software Adviser".

  9. Submitted by admin on Wed, 03/11/2009 - 10:32

    At the start of 2005 EDF entered into a three-year agreement with Econocom. This agreement stipulates performance targets with respect to:

    • support incidents and requests for 45,000 workstations;
    • support incidents for 1,600 servers.

    This infrastructure is divided among the seven EDF Energy Branch regions in France. Econocom’s regional management is backed by management on a national level, also provided by Econocom, which includes monitoring commitments and compliance with health and safety regulations for industrial production sites.
    At EDF’s request, Econocom also provides services to 20 nuclear power stations in France. Within the scope of this agreement, Econocom received official certification for the prevention of risks, including risks from ionizing radiation.

     

  10. Submitted by admin on Wed, 03/11/2009 - 10:32

    In 2002, Electrabel, one of the front-runners in the European energy sector and the market leader in Belgium and Luxembourg, entered into a five-year agreement with Econocom involving over 10,000 workstations.
    Electrabel chose Econocom on the strength of its reputation in IT infrastructure management. The energy sector is constantly changing and highly competitive, which means Electrabel must be able to adapt to the continually changing needs of its internal clients.
    Given the significance of this agreement for both Econocom and Electrabel, the main objective for 2006 is the ongoing improvement of operational excellence and internal client satisfaction.