Technical assistance services
How can you immediately obtain the necessary resources and expertise? Most IT companies often need to call upon new resources to achieve their targets, whether highly qualified technicians or engineers for a long term project. Reactivity and availability are often the keys to success.
"Coaching" is an advanced on site technical assistance. Econocom is able to provide a specific resources in the following areas:
- Service centres
- Level 2 support centres
- Administration
- Supervision
- Local assistance
- Asset management
- Deployment
- Technical projects
- etc.
More than a basic assistance, the Coaching solution does include:
- A dedicated & competent resources located in your environment, trained during the entire length of the service according to the technical developments framework agreement
- Level 2 technical assistance allowing a high level of resolution for complex problems
- A national back-up centre warranting a service continuity aiming at managing planned absences (holidays, training sessions, etc.) and unplanned ones (illness, etc.) as well as peaks of activity
- A local management, in charge of managerial follow-up of coaches and an operational & timely follow-up of your contract.
Contact us
Free number
0800 716 715 (France) or
+33 800 716 715 (Internat.)
Did you know?
ISO 9001 V2000
Econocom has been ISO 9001 V2000 certified for the past 4 years, ensuring a high level of quality of our services 
Did you know?
Skills
Our partners have granted us their highest level of certification rewarding our commitment to deliver an outstanding quality of service to our customers.
