Users skills create the added value of our companies. It is essential for us to provide them with quality services. Our service desks guarantee a high level of inbound calls & full record & management of needs within a budget.
- A team of specialists in office automation, trained and certified in ITIL Best Practices and behaving in full respect of the service commitments
- The management of responsibility and follow-up of demands and incidents up to their resolution. Escalating when necessary to internal level 2 support units and engineering or external units, customer competence groups, editors, manufacturers
- "ITIL compliance" tools, enabling concerted management of processes and their interaction (management of incidents, problems, changes, availability, capacity, etc.)
- Cost management thanks to a dedicated on site team located in our premises, maintaining a flexible, modular and multilingual coverage 24/7
- Individual and professional management and reporting
