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IT Outsourcing

We assist you on a daily basis running, handling and developing your IT system thanks to people, tools and processes adapted to your own needs. A perfect balance between industrialization and personalization.

  • The rigorous management of processes with which you entrust us (Management of incidents, problems, changes, management of availability, capacity, management of the service catalogue, etc.) with on site services or shared in our service centres
  • The respect of our contracted Service Level Agreement
  • Via our methodology, contract management (starting contracts and secured management)
  • The Progress Contract, a pragmatic and innovative approach to improve contract performance
  • An effective organization, ISO 9001 V2000 certified
  • An entrepreneurial culture aiming at improving customer satisfaction, with meaningful semi-annual surveys
  • Clear and transparent management and reporting
  • Cost optimization based on ITIL best practices

Did you know?

Our customers testify (evidence gathered from leaflets)

"With coaching, Econocom gives me the skills I need, the continuity of service thanks to back-up, at a controlled cost".

ESSEC : Patrick BLUM, Director of Information Services

 

Testimony

"I appreciate Econocom's commitment in implementing the contract and its desire to achieve fixed targets. The rigorous management of the service and the anticipation of change both guarantee a quality of service and continued performance"

EDF: Michel CAMPION, Director DITEN

 

Testimony

"I appreciate Econocom's capacity to accept the challenge of assisting users through its Help Desk, in relation to the mobility project of our 3,700 maintenance technicians equipped with PDAs (communicating)".

DALKIA: Bertrand DUSSAUSOY, Director Organization and Information Systems