Maintenance

To maintain equipment, whether under guarantee or not, according to their criticality and to offer proactive maintenance and monitoring to perpetuate infrastructures

  • Preventive maintenance by remote monitoring of equipment and regular, planned intervention
  • Local curative maintenance by a trained technical team which is deployed throughout the territory
  • Progressive maintenance in anticipation of changes (recognized breakdowns, manufacturer or internal alerts, etc.) or capacity needs (hard disk, etc.)
  • Host maintenance by dedicated technicians on your site

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Demands personalized through our GRC tool

  • Unique point of entry
  • Handling calls, demands and incidents
  • Management of the customer portfolio
  • Administrative and technical qualification
  • Reservation of means (parts and tools)
  • Management of technician schedules
  • Management of technicians by geo-localization
  • Internal technical escalation or on the customer's premises
  • Putting equipment back into service
  • Technical then administrative closure