Econocom

Ref.: ITSUPPLEV2_NL
Contract: Permanent
Location: Technopolis, Salé, Morocco

Function

• Integrated in an Econocom team, you will give support to customer users for IT related problems (hardware, software and others) not solved by the first level support.
• You solve the incidents and technical problems like office applications and other complex applications of level 2 by phone.
• You do the follow up of the tickets you are responsible for and reduce back log of level 2 in order to respect the incidents response time.
• You propose alternative solutions and write procedures and make sure that the level 1 received sufficient information.
• By your professionalism you will ensure the promotion of the services of our IT service desk to the customer users

Profile:

• Passionate by IT, you like to share your knowledge with others and resolve their problems.
• You have a proven experience in IT support of level 1 and did already solve incidents of level 2.
• You have a good knowledge of PC hardware, Microsoft Windows operating systems and Microsoft Office, and also a basic knowledge of networks and telecommunication (TCP/IP).
• You are logical minded and well structured so that you can easily find out the root causes of the problems.
• You speak perfectly Dutch and moderate French and English.

Offer:

• A permanent contract
• A young, exciting and dynamic work environment.
• Training is provided.
• A competitive salary with bonus for languages knowledge.   
   

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