IT Support (Dutch/French)

Ref.: SDO
Contract: Permanent
Location: Brussels, Antwerpen, Leuven, Wavre, Belgium

Job Description: 

• Integrated in a team Econocom, you will give support in first line to customer users for PC's related problems via telephone.
• After an accurate identification of the cause of the user problem, you will register it in the system.
• You solve problems and if needed, you will make a timely escalation of the more complex problems to second level support group.
• By your professionalism, you will insure the promotion of the services of our IT service desk to the customer users.

Profile :  

• Preferably 6 months experience in a call center, high interest in IT and keen on establishing a career in IT.
• Knowledge of PC hardware, operating systems (MS WIN 9x, NT, 2000 or XP or Linux), standard software packages and basic networks.
• Fluent in French and Dutch with good knowledge of English.
• Service-minded, communication skills, stress resistant, team-spirit, organised, problem-solving, precise, assertive.
   

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