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Ref.: Senior Account Manager
Contract: Permanent
Location: Econocom HQ - Richmond, Royaume-Uni

• Job description

Reporting to the Sales Director, this position is ideally suited to a senior IT Finance professional looking for a new challenge. The role would be predominantly new business, to increase our penetration into the medium to large corporate space.

The successful candidate would need to have a strong network of business partners and other organisations to lever business opportunities. Main products are operating and finance leases for technology and other similar items with associated services. Your typical contact level in the organisation would be FD and/or CIO.

• Profile

You will need to have at least seven years sales experience in IT finance or asset finance with proven success over this period. A good understanding of financial accounts and credit risk is assumed together with the ability to sell multi-level into large organisations.

The Econocom pay plan is designed to reward high achievers with extra bonuses for any new business written. We also pay a generous basic salary plus a monthly commission advance based on future expected results.

There is comprehensive sales support at Econocom including full CRM package and a dynamic marketing department. Econocom in the UK is going places, would you like to be part of it?

• Interested?

Please send your CV and covering letter to una.mcguinness@econocom.com

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Ref.: TEC
Contract: Permanent
Location: Zaventem, Belgique

Integrated in an IT team, your will be charge of:
• Follow up of tickets received from the call center
• On site intervention concerning PC's & printers hardware technical problems.
• First line administration on local serveurs (files, printers, Ntfs, users, group)
• Supervision of back-up jobs, change of tapes
• Preparation of new pc's with ad hoc configuration and softwares

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Ref.: SDO
Contract: Permanent
Location: Bij klanten - rand Brussel, Belgique

• Geïntegreerd in een Team van Econocom, ontvang je de oproepen en e-mails van gebruikers met betrekking tot IT paanvragen of incidenten (hardware, software en andere).
• Na precies identificatie van de oorzaak van het probleem, los je het probleem op in de mate van het mogelijke en anders transfereer je de complexe problemen naar een gespecialiseerd team.
• Je volgt je dossiers op en behandelt de backlog om aan onze contractuele verbintenissen zich te houden.
• Door je professionalisme, vertegenwoordig je voor de gebruikers het imago van onze IT service desk.

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Ref.: SYS.ENG
Contract: Permanent
Location: Brussels, Belgique

• Als Senior Netwerbeheerder lever je 2de lijns IT ondersteuning aan je vaste klanten.
• Je ondersteunt eveneens je collega’s als 3de lijns specialist in een technisch domein waar je het sterkst in bent.
• Bij nieuwe of bij bestaande klanten die een server wensen te vervangen voer je een audit uit en geef je aanbevelingen aan de verkoopsverantwoordelijke. Op basis van de audit stel je een implementatieplan voor. Nadien leid je de implementatie en de Customer Service Portal Intake.
• Naast technische kwalificaties verwachten we ook goede communicatieve vaardigheden om duidelijk met de klanten te kunnen overleggen in een niet-technische taal.

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Ref.: IT.SDO
Contract: Permanent
Location: Technopolis / Salé, Maroc

• Intégré dans une équipe Econocom, vous réceptionnez les appels des utilisateurs concernant les problèmes IT (hardware, software et autres)
• Après identification précise de la cause du problème, vous résolvez ce problème dans la mesure du possible et si nécessaire, vous transmettez les problèmes complexes vers l'équipe spécialisée
• Vous suivez les dossiers qui vous sont affectés et traitez le back log du niveau 1 ou 2 afin de respecter le délai de traitement des incidents
• Par votre professionnalisme, vous représentez l'image de notre service desk IT pour les utilisateurs.

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Ref.: IT.ADM
Contract: Permanent
Location: Technopolis / Salé, Maroc

Support function for the IT department:

- First line administrative support for service/software/hardware related request.
- Correct identification, registration and validation of request from the users in system following work procedure.
- Inform the technical team in charge of interventions.
- Follow up of the interventions in the system and update when necessary.
- Treatment and follow up of the orders of material.
- Inform the customers about the products and services, delivery time.
- Administrative follow up of the customer: stock, invoicing, production of reports.

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Ref.: PRO.CON
Contract: Permanent
Location: Bruxelles, Belgique

As an IT Process & Methods Consultant, you will develop plans that define how information technology can effectively be managed in support of an organization's overall business strategy.

You will apply knowledge of standards and best practices to define governance, organization structure and processes for managing infrastructure resources and portfolios of projects.

You will be engaged in one or several of the following type of projects:
- IT Transformation projects: giving concrete contents on how to provide durable changes for IT organizations. Within this framework you will be working on improving organization, control and decision-making within the IT organizations.
- IT Process projects: designing, deploying and improving IT management processes. Within this framework you will be working on process blueprints and models, role definitions, process performance and awareness campaigns within the IT organizations
- IT Audit projects: measuring process maturity, compliance and customer satisfaction using a variety of tools, techniques and controls. Within this framework you will be working on process assessments, gap analysis and improvement plans
- Interim Management: assuming the operational responsibilities of a process, project or department manager for a specified period of time on an interim basis.

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