The 7 stages of the transformation plan
7 Remote Services, customised support by a dedicated team in 7 stages:
Opportunity analysis: analyse the current situation, assess compatibility, determine user working modes and the company’s business requirements.
Defining scope and budget: design a possible architecture, test it by running a model (POC) and measure its financial impact.
Project financing: put together a financial solution (define and plan expenditure) and cross-charging methods.
Preparation and change management: define change indicators, roll-out methodology and communication plan, train in-house support services, upgrade centralised infrastructure and integrate functions.
Migration phase: roll-out in traditional, automated or semi-automated mode, train users, process and recycle equipment withdrawn from service.
User support: handle and follow-up incidents and user change requests via a single point of contact (local or remote support).
Remote operational services: set up the Remote Services (cloning, remote implementation and restructuring), and smart distribution (software, patches, etc.).