Econocom

In 2009, Econocom signed the largest contracts in its history in terms of volume and revenue!

January : Econocom posted record performance

with revenue of €716.9 million (+2,3%) and recurring operating profit of €25.6 million (+4,5%).

March : Econocom opened a nearshore remote services center.

Located in Rabat (Morocco), the technical team in place offers services such as help desk, desk services, and supervision for distributed infrastructure. Together with the two existing centers in Brussels and Paris, Econocom has now a virtual remote services center with over 300 multilingual positions, operating 24/7 with cutting-edge and ultra secure technologies.

Econocom has created a new website for its clients, prospects, partners, suppliers, investors... Available in 3 languages (English, French and Dutch), the website reflects Econocom’s positioning which places mobility at the heart of its client strategy. With just 3 clicks, visitors can access news about the group and the market, and presentations of the products and solutions proposed.

April : Econocom’s services activities consolidated their market-leading status

in Belgium and Luxembourg. For the second consecutive year, the EquaTerra institute has ranked Econocom number 1 in general satisfaction, ahead of all the major multinational service providers. Econocom was also voted number 1 for operational customer relationship management, risk management, flexibility and realistic market prices. Finally, Econocom took the top position as the company to recommend for outsourcing project management.

August : Econocom achieved satisfactory performance

in the first half of the year in spite of a severe economic crisis, with revenue of €346.2 million and recurring operating profit of €9.2 million.

September : 2 nouveaux centres de compétences en France et en Belgique

The Belgian and French subsidiaries specialized in IT distribution created two new competence centers. In Belgium, Econocom launched the Medical BU, which proposes customized IT solutions, dedicated to the hospital sector at competitive prices. In France, Econocom opened the Multimedia Competence Center. The center is tasked with developing offerings in the areas of dynamic billboards and interactive terminals, video protection, video-conferencing and digital convergence products.

Econocom and IDC publish a White Paper entitled "From IT financing to IT assets financial management". The purpose of the study was to evaluate the challenges faced by French companies confronted with issues of IT asset financing and management.

Post-year-end events

March 2010 : Econocom reported another year of growth in 2009

with revenue of €759 million, up 5.9%, and recurring operating profit of €28.7 million, up 12%.

Launch of a fifth enterprise solution: "7 Remote Services by econocom."

April : Econocom toujours en tête du classement annuel d'EquaTerra*

As in 2008 and 2009, Econocom comes out on top of Equaterra’s* 2010 annual ranking, and maintains its number 1 position in general satisfaction for its managed services activities in the Belux.

Econocom is voted number 1 for 10 out of the 12 key indicators used by EquaTerra, especially for risk management and customer relations, for its flexibility and prices (in sync with the market), for the quality of its delivered services and for its capacity to innovate. Econocom is also number 1 in the ranking of companies most likely to be recommended as a partner for outsourcing project management.

(*) Study organized by EquaTerra “Outsourcing 2010 - Service provider performance in the Belux,” March 2010. Perception from end-user clients.